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What payment plans are available?
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You must pay for one month of hosting in order to activate your account. Thereafter, SteeleTech invoices you on a quarterly basis. We accept checks, money orders, American Express, MasterCard, Visa, and Discover. If you need other billing arrangements, please contact support via email.
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What's the quickest way to set up my account?
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SteeleTech will only setup your account after the first month's hosting payment has been received, so paying by credit card is the fastest method of payment.
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How do I renew my account?
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Your account will be automatically renewed. To prevent a renewal, you must make this request known to SteeleTech via phone or e-mail prior to your renewal date.
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What and when is the renewal date?
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The renewal date is the day your service began for your hosting package.
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Where do I send my check or money order payment?
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Our mailing address is:
SteeleTech, Inc.
421 E. Broadway, Suite 201
Logansport, IN 46947
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SteeleTech, Inc.
7 E. Congress, Suite 712
Savannah, GA 31401
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What happens if I don't pay for my account?
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If your account is not paid within 10 days of receipt of an invoice, your account will be placed on administrative hold. Your web site and email will not be accessible.
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Can I get a statement of what I have paid and what is outstanding?
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Yes, simply e-mail your request to support@steeletech.com, or call 800-657-1494 between 8am - 5pm EST.
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Why is my account on hold?
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Your account may be on administrative hold due to unpaid hosting fees, resulting from one of the following:
Your credit card was declined.
Your check/money order was not received.
A credit card dispute.
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How do I reactivate my account?
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To reactivate your account, you must pay all past due fees. Please contact us via e-mail at support@steeletech.com, or call 800-657-1494 between 8am - 5pm EST.
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How do I update my account contact information?
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You may update your account information by contacting us via e-mail at support@steeletech.com, or call 800-657-1494 between 8am - 5pm EST.
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How do I cancel my account?
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If you would like to cancel your hosting services, please call us at 800-657-1494 between 8am - 5pm EST. Please have your account login and password ready for identification purposes. If you are unable to call, please fax a cancellation request on company letterhead along with your account login and password to 574-753-0128.
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What is my account login and password?
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Please contact our support department for this information at support@steeletech.com.
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How will I receive my billing invoices?
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All billing invoices are sent to the mailing address on file for your domain name.
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How do I order additional services on top of my hosting package (i.e. more POP e-mail accounts, SMTP, SSL, etc.)?
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Send a request to support@steeletech.com, and your order will be processed shortly.
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